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Having
trouble with the secure order form?
If you are
using America Online (AOL) or an older web browser, you may have received
a "No Valid Server Authentication" message when you attempted
to enter our secure order form. This is because the older browser
is not able to recognize the latest in SSL security certificates.
You can update
your browser easily and within a few minutes. Simply go to KEYWORD:
"128 Browser" and let AOL automatically install the latest
browser version. If you are using AOL for Windows 95, go to KEYWORD:
"Netscape" for the latest browser.
Some browsers
will allow you to enter the secure form if you choose the "Continue"
button when you receive the "No Valid Server Authentication"
message. However, it's recommended that you update your browser to
avoid such problems.
How
is my credit card billed?
Your discreet billing statement
will show charges from "Tricon Interactive, Inc."
Can
anyone tell what is in the package?
No, your order will arrive
in a plain shipping box with "Tricon Interactive, Inc. or Efulfillmentplus.com "
as the return address.
Is
it safe to submit my credit card number online?
Yes, We use the latest SSL
III Cryptography Technology for your protection.
Is
my name safe with you?
Yes, we respect and protect
you privacy. We never, under any circumstances sell or give out names
or credit card information to anyone! Your private information never
leaves our company. Furthermore, we never send out mailings or catalogs.
Can
I order by cash, check or money order?
Yes, for your convenience
we do accept cash, check and money orders. Simply select the items
you with to purchase by using our shopping cart system. When you are
ready to check out, just click on the "Checkout" button and you will
be given options to pay for your order by cash, check or money order.
Please note: If you pay by check your order will not ship until your
check has cleared.
What
is your return policy?
15
day refund or exchange policy applies for VHS Videos, VCD's, DVD's,
CD-ROM's and Books. If you wish to return an item/s, it must first
meet the conditions below:
- Merchandise
must be factory sealed to receive a refund.
- Opened
items cannot be returned unless defective.
- Defective
movies will be replaced with the same title only.
- Due
to our super low discounted prices, shipping costs are not refundable. Any
items that are defective will be replaced at no additional cost.
- International
customers are responsible for duty taxes and shipping if order is
refused.
- Defective
novelty items can only be replaced with another of the same item,
no substitutions will be made and no refunds will be issued.
- Non-defective
novelties may not be returned for any reason.
Sales
are final for all other products. Defective items will be
exchanged for the same product only, provided the product was returned
to us within 15 days of the date you received your order. After that
period, you must contact the original manufacturer for any warranty.
You must email our
support department for an RMA#
(Return Merchandise Authorization) before returning any product!
If
you have your RMA #, and need a merchandise return form:
CLICK
HERE
Why
do I need to register my Credit Card with you?
To protect you from credit
card fraud, in some instances we may require you to register your
credit card with us so we can verify that your card does indeed belong
to you. Usually if you are placing an order that is to be shipped
internationally, we will require you to register with us. Furthermore,
the credit card registration form contains shipping terms/agreements
that let us know how you want your order shipped. If you need to register
your Credit Card with us CLICK
HERE to download the form. |
